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Phone Requests You Can Do Online

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On any given day, PERA’s Customer Service Center answers close to 1,500 calls. Although our representatives enjoy talking to and helping retirees, some things you might normally call us about can easily be done by logging in to your secure PERA account. No need to get on the phone! Whether on your computer or through our mobile app, here are three time-saving actions you can take.

​1.       ​Access Your Account

Accessing your account online puts all your PERA information right at your fingertips. You’ll be able to see your benefit statement, 1099-R form, and other payment information. To get started, register as a new user and create a user profile when you click the green “Member Login/Registration” button on the home page here or when you download our mobile app. Just follow the prompts!

2.       Update/Sign up for Direct Deposit

Log in to quickly update your direct deposit information or, if you’re still receiving a paper check, sign up for direct deposit.

3.       Change Tax Withholding

The fastest way to change the federal or Colorado state withholding amounts deducted from your monthly benefit is to log in and complete the IRS withholding Form W-4P and/or the Colorado State Withholding Form.